Questions & Answers

OUR LASHES 💖

How long do they last?

It is recommended that you don't reuse our lashes for more than 2-3 months for hygienic purposes if worn daily. However, it can last up to 6 months to a year depending on your care.

How do I apply or remove the lashes?

Please refer to our instructions page.

Do you need to clean the lashes?

No. However if there are remnants of makeup on your lashes, use micellar water on a cotton bud and gently wipe the lashes.

Are they waterproof?

No, our lashes are not recommended for swimming or other water activities. However if your lashes come in contact with some water, just pat dry gently with a tissue. (Trust me I've cried many times in them and it still lasts and stays on lol)

What does the product come with?

The product will come with the container of the lashes and a magnetic applier for you to apply it to your eyes.

Which lash is Left or Right?

Please refer to our Instruction page.

SHIPPING INFORMATION 🚒

Where do you ship to ?

We're Sydney Based and currently only offer shipping to Australia and New Zealand.

Do you offer Free Shipping ?

If you spend over $100 we offer free standard shipping.

When Will I Receive my order?

Domestic (3-8 days). All orders will be fulfilled within 1-2 business days, and standard shipping will usually take 2-8 business days across Australia! New Zealand (international, 2-3 weeks). International shipping will take on average 10-28 business days as it's coming all the way from Aussie 🇦🇺

ORDERS AND RETURNS 👛

How do I refund?

We apologise, but we do not offer returns on products purchased from our store for hygienic purposes. Please ensure to review the product details and make an informed decision before making a purchase.

How do I cancel my order?

Unfortunately once an order is placed we're unable to cancel the order.

I accidentally ordered the wrong item!

Once an order is placed we're not able to cancel or make any changes to the order. Sorry babes :((

I entered the wrong address!

Uh oh! We’ll need to try and fix this for you before your order ships, so please get in touch straight away (email us: lavinalashes@gmail.com with your Order ID, name and correct shipping address :)

Do we do refunds?

We apologise, but we do not offer returns on products purchased from our store. Please ensure to review the product details and make an informed decision before making a purchase.
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